Refund Policy

Returns

Unfortunately we are unable to offer refunds or exchanges due to the nature of the products. However there are certain circumstance where we will be happy to exchange or offer a credit note. Such as any item that are defective or damaged.
We are unable to cancel or amend any orders that have already shipped.
We are unable to refund any sale items. 
You will be responsible for any orders returned to us due to being unclaimed or unable to be delivered, and will be recharged the  postage for them to be  redelivered or returned back to us as there is a cost associated with returns. If you opt a refund you will be refunded minus the shipping cost.
If you do happen to receive a defective or damaged item, send us an email at Info@grippedglue.com
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange or credit note. This can take up to 10 days.
If you are approved, then your return will be processed, and a replacement product will be sent out or a credit voucher will emailed to you.There is a processing time of 10 days before a exchange or credit note is issued. 
If the time has passed and you still have not received a approval or rejection email, please contact us at Info@grippedglue.com

To return your product, you should mail your product to:
GRIPPED GLUE
171 MOFFAT ROAD 
CR7 8PZ
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item without tracking.

How Long Does UK Shipping Take?

For next day delivery we ship via DPD or DHL's next day service for orders placed before 2pm

For standard delivery we ship via DPD's 48-hour service for standard delivery on orders placed before 2 pm. Expect your order to arrive within 1-3 business days. (please allow 3-5 days during peak promotional periods)

How Long Does International Shipping Take?

We ship via DPD or DHL for all international orders.

Expect your order to arrive within 3-7 business days (please allow 7-10 days during peak promotional periods)

How Can I track My Order?

Once your order has been dispatched, you'll receive an email containing your tracking details. Alternatively, you can log into your account and use our live chat feature to check the status of your order.

Please note that during busy periods, dispatch times may be longer.

What Is The Cost Of Shipping?

UK Standard Delivery is FREE on orders over £100 and £5.99 for any order under that.

UK Next Day Delivery is FREE on orders over £100 and £7.99 for any order under that.

Can I Change My Delivery Address?

Regrettably, delivery addresses cannot be changed due to the rapid order preparation process. Ensure shipment notifications are activated to explore potential amendments for a smoother delivery experience.

I Can't Locate My Order!

If your tracking information indicates that your order has been delivered but you are unable to locate your order, don't worry. Firstly, check the usual delivery spots around your home and ask family members or neighbours if they have received it on your behalf. If after this the package still cannot be found, please contact the shipping courier for more information on the delivery location. Then, inform our team so we can investigate the status of your package and assist you further.

Please reach out to us within 2 working days of the order being marked as delivered.